Shipping & Returns
AnimalPride.com offers FREE shipping on all orders! We ship all orders within 1 business day, and we use priority shipping with USPS or UPS to ensure you have tracking on your order.
Our shipping partners hit record highs this December due to COVID-19 and, as a result, shipping times have been less predictable during the holiday season than in previous years. We know how important your holiday orders are, and we worked hard to get every order shipped out within 1 business day. We succeeded in that goal. Unfortunately, USPS in particular has experienced significant delays in transit times. If you have not received your order yet and have questions about it, please feel free to contact us. We will do what we can to make it right; however, we ask that you understand it is out of our hands once the order leaves our offices.
Our dedicated staff located in Jacksonville, FL takes pride in getting your order shipped to you as fast as possible with the utmost care. Our business days are Monday-Friday, excluding holidays.
We also offer expedited shipping options (2nd Day Air, Next Day Air) through UPS, which is available for purchase during checkout.
We currently ship only within the United States. We do not ship internationally at this time.
Returns & Refunds
We want you to love your purchase! Animal Pride™ is 100% committed to your satisfaction and is happy to offer a hassle-free return process.
If you are not completely satisfied, please let us know and we'll work with you to make it right.
To initiate a return, exchange, or cancellation, please email firstname.lastname@example.org and write your order number in the subject line (for example please write: "Return Request for 2102-AP"). You will receive further instructions within one business day. Our business days are Monday-Friday, excluding holidays.
Please keep in mind, returned items should be unused and in the same condition that you received them. We do offer refunds.