Shipping & Returns
Animal Pride™ offers FREE shipping on all orders!
Orders ship within one business day via USPS First Class or Priority Mail and most will arrive within 4-8 business days of leaving our warehouse. Our dedicated staff located in Jacksonville, FL takes pride in getting your order shipped to you as fast as possible with the utmost care. Our business days are Monday-Friday, excluding holidays.
*We have seen some instances recently where there has been a delay by the post office scanning in packages and a few cases of delayed delivery by the post office, likely due to COVID-19 restrictions. We understand this is very frustrating and we apologize on behalf of USPS for any shipping delays you might experience. Please know that we continue to ship all orders within one business day and we are doing all we can to ensure timely delivery of your packages.
We also offer an expedited shipping option (2nd Day Air) through UPS, which is available for purchase during checkout.
We currently ship only within the United States. We do not ship internationally at this time.
Returns & Refunds
We want you to love your purchase! Animal Pride™ is 100% committed to your satisfaction and is happy to offer a hassle-free return process.
If you are not completely satisfied, please let us know and we'll work with you to make it right.
To initiate a return, exchange, or cancellation, please email firstname.lastname@example.org and write your order number in the subject line (for example please write: "Return Request for 2102-AP"). You will receive further instructions within one business day. Our business days are Monday-Friday, excluding holidays.
Please keep in mind, returned items should be unused and in the same condition that you received them. We do offer refunds. Thank you.