Frequently Asked Questions
Find the quick answer to common questions.
š¾ Orders & Shipping
When will my order ship?
Most orders ship within 2ā5 business days.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout.
Once your order ships, youāll receive a tracking link so you can follow its journey
Do you ship internationally?
No. We currently only ship within the United States of America.
We are looking into shipping to other countries in North America and other countries around the world.
We will update our policies if and when international shipping becomes available.
What Shipping method do you use?
We use USPS Ground Advantage as our primary shipping method.
At certain times, and for certain items, upgraded shipping methods are available and this comes with faster processing times.
See our Shipping Policy page to see all the details on shipping options and processing details.
How do I track my order?
As soon as your order ships, youāll receive an email with a tracking number.
If you donāt see it, check your spam folder ā sometimes our emails get a little too excited and wander.
What if my package is lost or delayed?
If your tracking hasnāt updated in several days or your package seems to have taken a detour, email us at support@animalpride.com and weāll help sort it out.
š¾ Returns & Exchanges
Can I return or exchange an item?
Yes! We want you to love your purchase.
Please visit our Returns & Refund Policy page for full details on eligibility and instructions.
What if my item arrives damaged or incorrect?
Weāll make it right. Email us at support@animalpride.com with your order number and a photo, and weāll take care of it promptly.
How long do refunds take?
Once your return is processed, refunds typically take 3ā7 business days to appear on your original payment method.
š¾ Products & Quality
What types of products do you offer?
We create a growing collection of animalāinspired products ā from apparel to home goods to accessories to gifts and more.
Our catalog is always expanding, and pets are just the beginning.
How are your products made?
All designs are created by our internal creative team or trusted partners.
All embellishment operations are performed in-house to ensure quality, durability, and vibrant artwork.
Are your products safe for pets?
Many of our items are petāfriendly, but unless a product is specifically labeled for pet use, we recommend supervising your furry (or scaly) friends around them.
How do I care for my items?
Care instructions vary by product and are included on the product page or packaging.
When in doubt, gentle care is always a safe bet.
š¾ Animal Welfare & Donations
How much of my purchase goes to animal welfare?
At least 10% of every order supports animal welfare organizations.
No extra steps required ā every purchase helps.
Which organizations do you support?
We support a wide range of groups, including:
- Pet rescues
- Wildlife rehabilitation centers
- Endangered species funds
- Farm animal sanctuaries
- Marine life protection groups
- Conservation and habitatāpreservation organizations
You can learn more on our How We Support Animals page.
How do partner storefronts work?
When you shop through a partner organizationās storefront, that organization receives an even larger percentage of the sale.
Itās an easy way to support your favorite rescue or nonprofit.
Can I suggest an organization?
Absolutely! We love discovering new groups doing great work.
Send suggestions to support@animalpride.com.
š¾ Partner Organizations
How can my rescue or nonprofit become a partner?
Weād love to learn more about your organization.
Email us at partners@animalpride.com and weāll walk you through the process.
What do partners receive?
Partners receive a dedicated storefront and a higher percentage of sales generated through their link ā making fundraising simple and sustainable.
Is there a cost to become a partner?
Nope! Partner storefronts are free for approved organizations.
š¾ Account & Website Questions
Do I need an account to order?
No ā you can check out as a guest.
Creating an account simply makes it easier to track orders and save your information for next time.
How do I update my account information?
Log in to your account and update your details anytime.
How do I unsubscribe?
Click āunsubscribeā at the bottom of any email ā though weāll miss you!
š¾ Fun & Community Questions
Can I send you a photo of my pet?
YES. Always yes.
Email us at support@animalpride.com or tag us on social media ā we love meeting your animals.
Will you feature my pet in a design?
Many items can be personalized with photos of your pet.
We canāt promise every pet will become a superstar, but we do occasionally feature community animals in special projects.
Keep an eye on our announcements!
Do you accept animal stories?
Absolutely ā we love sharing uplifting stories from our community.
Send yours our way!
Still Need Help?
Weāre here for you.
Email us anytime at support@animalpride.com and weāll get back to you promptly.