Returns & Refund Policy

We Want You to Love Your Purchase

At Animal Pride™, your happiness matters to us.
If something isn’t quite right, we’re here to help.

We offer a simple, hassle‑free return process because shopping should feel good — especially when it helps animals.

🐾 How to Start a Return or Exchange

To initiate a return, exchange, or cancellation, just send us an email:

Email: support@animalpride.com
Subject Line: “Return Request for [Your Order Number]”
Example: Return Request for 2102‑AP

Once we receive your message, our team will reply with next steps within one business day.

Business Days: Monday–Friday (excluding holidays)

🐾 Return Eligibility

To ensure we can process your return smoothly, please keep the following in mind:

  • Items should be unused, unworn, and in the same condition you received them
  • Items should include any original packaging (if applicable)
  • Returns must be initiated within 30 days of receipt

If you’re unsure whether your item qualifies, just reach out — we’re happy to help.

🐾 Refunds

Yes, we do offer refunds.

Once your return is received and inspected, we’ll issue a refund to your original payment method.

Refunds typically appear within 3–7 business days, depending on your bank or card provider.

If you prefer an exchange or store credit, just let us know — we’re flexible.

🐾 Damaged or Incorrect Items

If your order arrives damaged, defective, or not quite what you expected, please email us right away with:

  • Your order number
  • A brief description of the issue
  • A photo (if applicable)

We’ll make it right as quickly as possible.

Questions?

if you need help with an order or have a shipping‑related question, our team is here for you.

Email us anytime at support@animalpride.com and we’ll be happy to assist.

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